Alrose Legal Limited (“Alrose Legal” / “us” / “we”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy aims to give you information about how Alrose Legal collects and processes a personal data that you give us. This policy applies to all personal information that we collect, use and otherwise process in relation to your use of our website, your contact with us and the provision of immigration legal advice and assistance to our clients and potential clients.

The policy applies whether this information is given or collected when you use this website, in subsequent communications with us, or through any other means.

How we collect personal information

 We may collect information from you in the course of our business.  This includes information that is gathered automatically when you use our website or when you choose to send personal information to us. This contact may be through the form on our website, by email, telephone, Skype, via social medial platforms we use (Facebook, Twitter, VK).

We also collect personal information from you on a consultation or when you engage our legal services and during the course of delivering that legal service to you.

We also may collect and process personal information in the following circumstances:

  • when you (or a person/company representing you) apply for a job with us.
  • where we enter into a contract to receive services from you

What personal information we collect and process about you

 We will process personal information we receive directly from you, on your behalf, other organisations or persons with whom you have dealings, publicly available records and certain third parties.

We may collect personal information relating to:

  • Name, nationality, gender and date of birth;
  • Contact information including email address and phone number;
  • Demographic information such as postcode;
  • Details of you and your family members’ finances, savings, accommodation and income
  • Your marital status and details of your spouse/partner and other family members;
  • Your immigration status or the nature of your legal issue;
  • Your photographs
  • Copies of passports and visas
  • Your bank and/or building society details;
  • Your national insurance details;
  • Information about criminal convictions or offences
  • Other personal information, including sensitive personal information, which may be relevant to your immigration matter

What we do with your personal information

In summary, we use personal information for the following purposes:

  • To ensure that content from our site is presented in the most effective manner for you and for your device;
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To provide legal services to you;
  • For the purpose of internal record keeping and to fulfill our legal and regulatory obligations;
  • For the purpose of recruitment;
  • From time to time, we may also use your information to ask you to leave a review

 Legal basis for retaining, using or in any way processing your information

 We use your personal information on the following legal bases:

  • To enter into and perform a contract, such as assisting you with your legal matter when you instruct us or engage our services;
  • To comply with legal and regulatory obligations;
  • To establish or exercise a defense of legal claims or proceedings;
  • For legitimate business purposes (to use data analytics to improve our services, marketing and customer experiences)
  • You have provided your consent to such use

Sharing your information

We may share your personal data with:

  • The Office of the Immigration Services Commissioner. This organization may review your case file as part of their regulatory role;
  • Third parties where necessary to carry out your instructions, e.g., UK and international courier services, translation / interpreting services, UK Visas and Immigration (the Home Office), HM Passport Office, HM Courts and Tribunals Service and third parties instructed on their behalf;
  • Our bank

We may share your information with third parties where:

  • You have consented for us to do so;
  • We are under a legal, regulatory or professional obligation to do so;
  • It is necessary for the establishment, exercise or defence of legal claims;
  • It is required or will assist us in providing our services.

We may also share some of your personal information with trusted third parties with whom we have service contracts in place to assist us to deliver our service to you.  This may include our accountants, IT service providers and suppliers of IT infrastructure.

We will never sell, lease or hire any of your personal information to any third party for marketing or any other purpose.

Security of your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information. When you provide your personal data through our website or systems, this information is transmitted across the internet securely using SSL encryption.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookie Policy.

The transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your electronic information transmitted to us and any transmission is at your own risk.

Cookies

An HTTP cookie is a small piece of data sent from a website and stored in the user’s web browser while the user is browsing. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use the following cookies on our website:

Session cookies (name: PHPSESSID). These session cookies are used to record a session/visit to the website and enable core site functionality. These cookies do not contain any personal information. Expires: at the end of session.

Yandex Metrica (name: _ym_visorc). Yandex Metrica is a tool which uses cookies to provide us with information on how people use our website. The cookies collect information in an anonymous form, including the number of visitors to the site, their geographical location and the pages they visited. You can find more information on Yandex’s policy here.

qtrans_front_language. These cookies remember preferred language of the user interface. Expires: in one year.

Control of cookies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the major browser providers.

Data Controller

Alrose Legal is the data controller in respect of your personal information. We control the ways your personal data are collected and the purposes for which your personal data are used by us. Alrose Legal Limited is a company registered in England and Wales under company number 08827690 and whose registered office is at 4/329-339 Putney Bridge Road, London, SW15 2PG. You can contact us on +44(0)2035812620 or info@alroselegal.com.

A Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy and Cookie Policy is Vera Kukhareva. You can contact the DPO using the details set out below.

Email address: info@alroselegal.com

Postal address: 4/329-339 Putney Bridge Road, London, W4 5DW, UK

How long we keep information

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The OISC requires us to keep a copy of a client’s case file for up to 6 years after their case is closed. After that the file maybe destroyed.

We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data.

Your rights 

You have the following rights with respect to your personal data:

  • Right to be informed;
  • Seek access to your personal information (commonly known as a ‘subject access request’);
  • Request that the personal information we hold about you is updated or amended;
  • Request the erasure of your personal information;
  • Object to the processing of your personal information;
  • Request that the processing of your personal information is restricted;
  • Request the transfer of your personal information to another party;
  • Not to be subject to automated individual decision-making;
  • Withdraw your consent to us processing your personal data– where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Right to make a complaint

To exercise any of the above rights, please contact us on +44(0)2035812620 or info@alroselegal.com.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Children’s information

If you become aware that your child or any child under your care has provided us with information without your consent please contact us at info@alroselegal.com

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy and Cookie Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints

If you have any questions about our use of your personal information or wish to raise a complaint, please contact us on +44(0)2035812620 or email info@alroselegal.com. We are committed to resolving any concerns or complaints with you directly and hope that you will contact us in the first instance so we can do so.

You also have the right to lodge a complaint in relation to our processing of your personal information with the Information Commissioner’s Office.  More information and contact details are available here.

Updates to our Privacy and Cookie policy

We may make changes to this Privacy and Cookie Policy from time to time. We will publish on our website any new version of this Policy.